A Telegram bot for taking orders: automating sales
Manual order taking means typos, lost requests and a manager who cannot keep up during peak hours. A bot removes that routine entirely.
What actually gets automated
The customer picks a product with buttons, sets quantity, leaves contact details and a delivery method — no manager message involved, and the output is a structured request rather than a chat log to decode.
Every order gets a number, a timestamp and a status automatically, removing the top source of manual errors: lost or duplicated requests when two managers reply to the same message.
What the flow looks like in practice
Start → category → product card with photo and price → add to cart → checkout (address, time, payment) → confirmation with order number. Each step takes seconds, with no wait for a human reply.
The order lands simultaneously with the customer as confirmation and in the managers' chat or CRM. Duplicating the channel guarantees nothing is lost even if one channel is temporarily down.
What the bot should not decide on its own
Non-standard requests — bulk discounts, custom terms, disputes — go to a human rather than a templated reply. A 'talk to a manager' button should be reachable from every screen.
Cancellations and changes also need careful logic: if an item is out of stock, the bot must say so before payment, not after.
Cost and timeline
A simple order-request bot without a catalogue: from 2.5M UZS, 5–7 days. A bot with catalogue, cart and manager notifications: 6M–12M UZS, 2–3 weeks.
The price gap is mostly integrations — payment provider, CRM, warehouse. Without them the bot is cheaper and faster but more limited.