A Telegram bot for food delivery: full turnkey functionality
Food delivery is one of the most demanding scenarios for a bot: mistakes cost real money and customers expect fast feedback at every step.
Menu and cart
The menu is built by category (starters, soups, mains) with photo, ingredients and price. For venues that change their menu often, an admin panel lets the chef or manager mark today's stop list themselves.
The cart should show the order total, any free-delivery threshold, and allow changing quantities without rebuilding the order from scratch.
Delivery zones and timing
The bot must check the customer's address or location against the delivery zone before checkout, not after payment, or refunds get handled manually.
Show realistic delivery time accounting for current kitchen load. An underestimated time the kitchen cannot meet is the top source of delivery complaints.
Kitchen and courier communication
The order must reach the kitchen instantly in a clear format — items, quantity, customer notes (no onion, spicy). Any delay in relaying the order directly extends customer wait time.
Status updates — preparing, with courier, on the way — with a notification at each step remove the 'where is my order' question that otherwise turns into a phone call.
Cost
A food delivery bot with menu, cart and delivery zones: 8M–12M UZS. With online payment and real-time statuses — the upper end plus payment integration separately.
For a single-location venue with a stable menu, payback usually comes from fewer phone operators rather than a higher average order value.